Some complaining clients of this hosting firm saw a blog post of a person from Philhosting at hadesland.com
Here's what they said:
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This is the most stupid lie we ever heard. Almost all good hosting companies like godaddy, fatcow, blue host, host monster, hawk host, host gator, etc. provide excellent FREE "on-the-spot" support.
If you're not in the US, ofcourse you have to pay long distance call. But they have LIVE chat support and they answer email tickets in minutes or hours, not days, weeks, or months!
This owner is just protecting his company. the terms of service is the lamest excuse to disclaim damages. It seems that this owner does not check competition and latest trends in his line of business.
Philhosting complaining client is not just 1, they are so many, scattering all over the internet that it reflects their quality of service. Their stories are the proof that supports this fact. You'll notice this by how this owner addressed these issues professionally thru this blog. Clients complain thru their own personal blogs because they don't listen.
Yes, its true that they have many clients. Clients that are not aware of this quality of service before they signed-up just like those who complained.
To the owner of this hosting, we hope you address these issues by improving your quality of service rather than by posting this kind of reply and giving false information.
Good luck to your company!
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Oh well... Truth sometimes hurts!
6 comments:
wil,
please read this link ha?
http://www.webhostingshow.com/2009/04/05/become-a-better-web-hosting-client/
hades
are you a client from philhosting? O baka my hosting services ka rin? hehehe peace bro... mag hosting provider ka na rin para malabanan mo ng harap harapan....
hades,
yes its true that there are customer stereotypes like these not only webhosting services, same that we cannot deny the fact that there are companies like yours who give worst services. right?
dont you realize that with the way you answer these complaints, you are actually no different from these stereotypes.
the question is, how many clients are complaining?
these people do not complain out of nothing. they just respond to the bad service you give.
mukhang ikaw ang hindi nagbabasa.
hi crappy,
no i dont have hosting services. i pay for it. and i'm not writing here in my PERSONAL blog to fight them. i dont need to. what would i get from it?
i'm just posting my experience, my thoughts, and THE TRUTH, which is the public's right to know.
kung nagreact sila, it means the truth hurts. maybe they're still in the denial stage.
it is also very unlikely na pumatol ang isang company sa blog complaints rather than improve their services.
may kasabihan:
"ang pumatol sa abnoy, mas abnoy"
kaya hindi ko na papatulan yan. its a waste of time.
Thanks Will, di naman ako pumapatol e, patol ba yung step na ginawa ko? Ika nga sabi mo Philhosting.net defend, di defend yun di patol.
"the questions is how many clients complaining?"
E kitang kita na sir e, yung nag co-complain. Yun at yun pa rin, actually mabibilang mo nga lang e....
Yung mga bago naman...
Thanks,
Hades
Di ako pumapatol ha? Para di abnoy...defend lang "abnoy?"
whatever!
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