Some complaining clients of this hosting firm saw a blog post of a person from Philhosting at hadesland.com
Here's what they said:
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This is the most stupid lie we ever heard. Almost all good hosting companies like godaddy, fatcow, blue host, host monster, hawk host, host gator, etc. provide excellent FREE "on-the-spot" support.
If you're not in the US, ofcourse you have to pay long distance call. But they have LIVE chat support and they answer email tickets in minutes or hours, not days, weeks, or months!
This owner is just protecting his company. the terms of service is the lamest excuse to disclaim damages. It seems that this owner does not check competition and latest trends in his line of business.
Philhosting complaining client is not just 1, they are so many, scattering all over the internet that it reflects their quality of service. Their stories are the proof that supports this fact. You'll notice this by how this owner addressed these issues professionally thru this blog. Clients complain thru their own personal blogs because they don't listen.
Yes, its true that they have many clients. Clients that are not aware of this quality of service before they signed-up just like those who complained.
To the owner of this hosting, we hope you address these issues by improving your quality of service rather than by posting this kind of reply and giving false information.
Good luck to your company!
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Oh well... Truth sometimes hurts!
